99%SME is a nationwide movement to rally all of Singapore to discover and support small and medium businesses.
The 99%SME eMarketplace is a dedicated portal for local SMEs to advertise their offerings and to tap on a wider online customer base. SMEs will be able to list and sell on the 99%SME eMarketplace by leveraging on integrated logistics and payment gateway as well as additional exposure from the dedicated 99%SME marketing campaigns.
Click here to find out how to register!
DBS and Singtel are the founding members of 99%SME with Mediacorp as the Official Media Partner. It is a private sector-led initiative but its success will not be possible without the support of our partners as well as Enterprise Singapore and the various SME associations.
We’re making it easier for SMEs like you to market your business online and get more customers. We want to help you take this first step to go digital, and support you along the way.
With a common platform to showcase products and services, it is now easier for SMEs to market their business and reach out to more customers. There are no strings attached. Participation is free.
We created an omni-channel eMarketplace that is a dedicated portal for SMEs to open a new window to more opportunities. SMEs can conduct online transactions immediately and enjoy the following features :
1. More visibility with geo-location search
- SMEs can employ push marketing to reach out to more customers
- Customers can use the location-based feature to search for SMEs near them
2. More options with omni-channel capabilities
Other than home delivery or delivery to a post box, customers who wants to purchase an item urgently can buy online and pick-up their purchases at the store
3. More sales with business insights
With available data points, SMEs can determine products to cross-sell and up-sell, plan product mix, manage inventory and improve turnover.
4. More user-friendly experience
With separate buyer and seller mobile applications,
- SMEs can operate their businesses on-the-go, check inventory, post products online and track deliveries anytime and anywhere
- Customers can search for products, receive relevant product recommendations, and find nearby retailers to quickly meet their needs
Resource packages include:
*Terms and conditions apply. Click to find out more
Consumers can look forward to the latest deals, promotions and offers from our SMEs which are exclusive to 99%SME. 99%SME is a national movement that help SMEs go digital and drive traffic to their offline stores to increase sales. Consumers can show their support by shopping with our SMEs on 99sme.sg
The 99%SME movement was co-founded by DBS and Singtel in 2015. Together with Mediacorp who is our official media partner, and other like-minded corporate partners such MasterCard which are part of the 1% of large companies in Singapore, we started the nationwide movement to mobilise other corporations and Singaporeans to appreciate and help smaller businesses grow.
A lot of SMEs are resource-constrained and do not have time and money to put in place marketing tools that can help optimise sales. Hence, we created 99%SME movement to help drive sales to the SMEs. SMEs simply have to upload their offers on the 99%SME eMarketplace (www.99sme.sg).
We have more than 8,000 participating SMEs and counting.
As part of the Adapt and Grow initiative to provide greater support for mid-career jobseekers who are Professionals, Managers, Executives and Technicians (PMET), SkillsFuture Singapore (SSG) has developed a new Professional Conversion Programme (PCP) for Digital Professionals (DP).
The PCP for DP will integrate job matching and training, and include classroom and On-the-Job Training (OJT) components. This will facilitate and enhance the employability of those looking to switch their careers and take on jobs in the retail profession. It will also help retail companies to tap on additional sources of manpower and meet their manpower needs by providing mid-career switchers with an opportunity to enter the retail profession through structured classroom training and OJT.
Participating companies must fulfill the following criteria:
Programme details:
The PCP for DP is administered by Singapore Institute of Retail Studies (SIRS). To enhance DP candidate employability, he/she will undergo training at SIRS for the following courses:
Upon successful completion of the above 4 modules, SIRS will screen and qualify participants who are eligible and refer them to participating employers for their hiring.
This scheme was developed by SkillsFuture Singapore (SSG) and SIRS is the appointed Programme Manager to administer the scheme. The aim is to help SMEs tap on additional sources of manpower and meet their manpower needs by providing mid-career switchers with an opportunity to enter the retail profession. Through structured classroom and OJT, companies are also ale to align training according to their specific business needs.
Eligibility
SMEs must:
* Further training
SMEs will be required to provide further training (136 hours) and structured OJT (OJT - minimum of 214 hours) to the hired Digital Professionals.
You will need to sponsor the candidate's training fees for the following SIRS courses, of which 90% will be subsidised:
Salary
Once a Digital Professional has been successfully matched with your company, you will be expected to provide a starting salary of minimum $3,000 per month, of which up to 90% will be subsidised for the first six months.
*Government Funding
The hiring company will receive the following funding:
|
FUNDING COMPONENT |
REQUIREMENT |
1. |
Further Training:
Nett Fee payable by employers: $1,600 (excl. GST) $1,936 (incl. GST) |
Trainee passes all the required modules. |
2. |
Salary Support:
*PMETs aged 40 years old and above, and/or participants who have been unemployed for more than six months.
Funding would be based on the duration of the programme (maximum 6 months). |
Trainee remains employed at the hiring company for a minimum duration equivalent to the programme duration, after passing all the required modules. |
There is no limit, it is according to your company’s manpower requirement.
The company could include certain terms and conditions in the employment contract, such as a bond period or claw back of the course fee amount.
SMEs who are keen to apply may contact:
Ms Grace Hausjah
Ms Jasminah Bte Mohd Jali
Singapore Institute of Retail Studies (SIRS)
Tel: +65 6222 7477
Email: courses@sirs.edu.sg
1. SkillsFuture for Digital Workplace:
At $50* (nett), this 2-day course equips the learner with foundational digital skills to welcome technological changes to the workplace
Contact: www.skillsfuture.sg/digitalworkplace
2. Essentials in Digital Marketing:
At $30* (before GST), this 1-day workshop and a half-day seminar will equip you with simple tools to make sense of your business data and successfully plan for future growth in your company.
Contact: pace@sp.edu.sg
3. Consumer Purchase Behaviour in e-Commerce:
At $39.93* (nett), this 2-day workshop helps you to understand the science behind consumer psychology in the world of e-commerce. Find out what makes people buy products online, and what tactics work effectively.
Contact: patricia_tan@nyp.edu.sg
4. SkillsFuture Jumpstart! Workshop:
At $76* (nett), this workshop helps you to understand how a sound people strategy can reinforce business performance. You will also get on-the-spot SkillsFuture advice and other assistance during the workshop
Contact: sf.jumpstart@sg.ey.com
Your company can sign up for 99%SME as long as it meets Enterprise Singapore’s criteria of a SME:
We welcome all SMEs including Social Enterprises. However, DBS and Singtel reserve the right to reject businesses that are deemed to be involved in indecent, immoral or illegal activities.
Click on “Join as eSeller” and complete the online registration process.
Once we have verified your registration, you will receive a confirmation email. Please allow us up to 3 working days to process your registration.
It is recommended to upload your ACRA if you have registered for one. Otherwise, it is not compulsory to upload the ACRA registration.
Each SME may upload an unlimited range of products.
There is no cost to participate and list your products on the 99%SME eMarketplace.
There are no transaction fees for using the 99% SME platform. As a eSeller on the 99%SME eMarketplace, the only applicable cost would include payment service (payable to the payment service provider) and shipping fees (payable to 3rd party logistics provider).
Yes, there are fees levied by PayPal for using the service. This is refer to as the payment service or Merchant Discount Rate (MDR). Please refer to www.paypal.com for the prevailing rate.
Yes. We are currently working with more payment service providers to bring more options to the platform.
There are regular eseller workshops available for SMEs who are keen to participate as an eSeller on 99%SME. Please visit website www.99sme.sg/events to register or email contactus@99sme.sg for more information.
Yes, you can add more users to manage your store.
To protect the account, all password reset request will need to be submitted online. An password reset link will be emailed to the registered email ID.
Yes, you will receive an email notification.
You can proceed to pack the goods and proceed to arrange for delivery.
You will need to inform the Buyer that the order will be rejected and payment refunded. Upon completion of the refund, you can change the status of the Order to Rejected.
You will trigger a refund thru provider who has received the payment. If the payment was made thru PayPal, you will make a refund thru your Paypal account.
When you make a refund, Paypal fees will be reversed as per Paypal's Terms of Use. For details, you may refer to www.paypal.com
Order status provides visibility to the Buyer on the order placed, and minimize the Buyer asking for status.
It depends on the courier used by you.
Based on the duration specified by you on your online store, you will have to pack and send the items for shipping accordingly. In order to provide the best customer experience, we advise you to ship the items as soon as possible.
You will trigger a refund thru provider who has received the payment. If the payment was made thru PayPal, you will make a refund thru your Paypal account.
The Buyer will contact you to arrange for the return or exchange.
This is to enable a full eCommerce experience for your online store so Buyer can make payment to you.
There is no fees for creating the account. Fees incurred only for transactions made. For details, you can refer to www.paypal.com
Absolutely. You can do this at any time you are ready.
Paypal allows single assignment of the account only.
Absolutely. You can do this at any time.
You can check on the status of Paypal Verification on the Seller Centre.
You may submit a ticket thru the Contact Us form.
You can close your Paypal Business Account by submitting the request to Paypal directly. For details, you can refer to www.paypal.com
Yes, there are fees levied by PayPal for using the service. Please refer to www.paypal.com for details.
99% SME portal has integrated with EasyShip and EasyParcel courier service providers for goods delivery between Sellers and Buyers. You will need to link your EasyShip or EasyParcel account to enable this feature.
Absolutely. You can link up at anytime you are ready.
Absolutely. You can update at anytime you are ready. Do ensure you have no outstanding delivery status before making the change.
You can close your:
1. EasyShip account by submitting the request to EasyShip directly. For details, you can refer to www.easyship.com
2. EasyParcel account by submitting the request to EasyParcel directly. For details, you can refer to www.easyparcel.com
EasyShip/Easy Parcel will levy additional fees to your EasyShip account. For details, you can refer to www.easyship.com or www.easyparcel.com respectively.
EasyShip & EasyParcel provide costing for delivery based on weight and volumetric values. For details, you can refer to www.easyship.com or www.easyparcel.com respectively.
You may submit a ticket thru the Contact Us form.
All Sellers are responsible to settle their own account directly for fees incurred with the service providers. For details, you can refer to www.easyship.com or www.easyparcel.com respectively.
EasyShip/EasyParcel will levy additional fees to your EasyShip account. For details, you can refer to www.easyship.com or www.easyparcel.com respectively.
You will have to reschedule a new delivery time with Easyship or EasyParcel by logging into the www.easyship.com or www.easyparcel.com respectively.
Please send a request through the Contact Us. Do ensure you have no outstanding orders before submitting the request.
No, there is no minimum contractual period. You may choose to withdraw your participation by emailing us.
Yes, SMEs may terminate anytime. There is no penalty to terminate your seller account.